Frequently Asked Questions

all your questions answered

HOW DO I ORDER?

For diamond jewellery orders, the pricing varies. Please contact me with particular budget or design preferences. I will provide you with several options for center stones with the total cost of the ring based on these stone options. The surrounding diamonds are matched to the quality of the center of your choice. Every diamond purchase comes with a 3rd party appraisal/ valuation for insurance purposes complimentary with every jewel purchased.

With all orders, I typically require a $500 non-refundable deposit to create your jewel. When the piece is completed, I will send you a photo and organise with you to collect the balance before shipping.

Domestic shipping is fully insured and trackable via overnight Platinum Express Post, and costs approximately $30 – $50 depending on the value of the piece. International shipping is available through FedEx. The costs are about $150 – $250 depending on the value of the piece, and generally takes 3-7 business days depending on your country’s customs.

 

HOW LONG WILL IT TAKE TO GET MY ORDER?

After receiving the deposit, it takes approximately three to six weeks to handcraft a unique jewel.

I ship overnight domestically.

 

WHAT KIND OF PAYMENTS DO YOU ACCEPT?

Locally I prefer bank transfer or I use Paypal or international TT (telegraphic transfer) for payments. Paypal is nice for international orders because they convert the currency and deduct minimal fees.

 

WHAT IS YOUR EXCHANGE / RETURN POLICY?

Because each piece is custom crafted and made to order, there are no returns or exchanges. That said, I really believe in excellent customer service and will do anything I can to make you happy.

 

DO YOU PROVIDE A WARRANTY?

I provide free resizing, cleaning and maintenance, and even replace lost stones free of charge (except for the center – everyone should get insurance on their piece, just in case) for one year. I’ll take care of you for life, after one year, at discounted rates.

 

WHAT KIND OF DIAMONDS DO YOU USE, AND WHERE DO YOU GET THEM?

The diamonds I use are based on YOUR preferences and budget. Typically, I source stones that will fit in your budget and ring design and give you several options with the total prices for each option. I build the rest of the ring to match the center that you choose. The most commonly used diamonds are G-H in color, and SI1 in clarity. These stones look very nice to the eye, and you save a lot of money over higher clarity/color stones that are not as noticeable without a loupe.

 

Blessed with the best industry contacts internationally, I have direct access to the best and brightest selections of GIA certified diamonds from 0.30ct to 10ct of all shapes. The diamonds I source are only from reputable dealers who use ethically sourced stones. If you are concerned about using a conflict free stone, I recommend using an antique cut. Antique stones (more than 50 years of age) predate all major conflicts and are the best way to ensure peace of mind. I directly source from reputable antique stone dealers as well.

 

IF I HAVE MY OWN CENTER STONE, CAN YOU USE IT IN YOUR DESIGNS?

Yes! I love it when clients use their own stones in my designs. If you are using it in a diamond semi mount, I will match the diamonds to your center stone. You can choose to send the diamond to me to set at no extra cost, or I can send you the semi mount to have the center set locally.

 

DO YOU SHIP INTERNATIONALLY?

Yes! I send many rings overseas via FedEx with full tracking and insurance. Shipping takes approximately 3-7 business days depending on customs. It costs approximately $150 – $250 depending on the value of the piece.

 

WHAT DO I DO IF I DON’T KNOW THE RING SIZE I NEED?

If you’re ordering for someone else, do some more research, if possible. Check with her friends, or locate one of her rings. You can take one of her rings to any jewellery department, Tiffany’s is a good one or (even to Target or Walmart) and they can tell you what the size is. You can also send a photo to me of one of her rings next to a coin for scale. If we need to estimate, it is possible to resize after she receives the ring.

 

MY RING DOESN’T FIT; HOW DO I RESIZE?

You are welcome to return the ring to me for resizing within Australia. However, resizing is also very easy to do locally at a jewelry repair shop – it takes about 15 minutes and should cost you less than $50. Sometimes it’s easier to do this than mail the ring back. However, make sure to check reviews on the shop, and only go to a jeweller that will resize for you while you wait. Do not leave your ring overnight.

 

WHERE ARE YOU LOCATED?

I am based in Melbourne, Australia, close to the CBD area.

 

CAN I FIND YOUR DESIGNS IN STORES?

No, I do not sell retail in order to keep my pricing down and better serve my clients.

 

CAN I MAKE AN APPOINTMENT TO SEE YOUR RINGS AND DESIGNS?

Yes! I am available for appointments in Australia. Contact me to come view the designs in person. As each jewel is made-to-order, I can only try to keep the best range of designs available to try on. However, I will show you any designs I have available for viewing. You can also contact me to set up a skype call.

 

DO YOU DO CUSTOM DESIGNS?

It is my specialty to custom create designs. Especially if the client already has a good idea of what they want (or not) I will get you there with my expertise to the final selection of design.

 

HOW DO I CONTACT YOU WITH MORE QUESTIONS?

You can contact me here, or at faithilda@gmail.com